They proceeded to tell me they have received notification that my computer has problems and they are willing to help resolve them. I know several people who have received similar calls and were asked to pay as much as $300 to resolve the “issues”. They also installed what could be malware on their PCs during the process.
Sometimes they cold call like this…sometimes they answer 800 numbers that are high in the search rankings when searching for things like “Microsoft Support”.
PLEASE let you your friends, family, and yes…even your enemies know about this so they do not fall victim to this. There is nobody at Microsoft that is going to call you to tell you that your computer is broken/infected/not working well.
If you want to jump straight to the confrontation – jump to 11:25 into the recording. I didn’t start the recording right away as it took me a minute to get my cell phone and I cut out some of the hold music in the middle – but I did my best to keep them on the line as long as possible. Enjoy.